SITE POLICIES

By booking our services, you agree to the following Terms and Conditions. These terms are designed to ensure the success of your event, protect both parties, and clarify the scope of our responsibilities.

1. PAYMENT AND DEPOSITS

• Deposit Requirement: A 50% deposit is required for all orders placed 14 days or more before the event date to secure your booking. The deposit is non-refundable. The remaining balance is due 7 days prior to the event.

• Booking within 14 Days of Event: If services are booked within 14 days of the event, full payment is required at the time of booking.

• Securing Your Date: Paying the deposit and signing the contract secures your event date. If the deposit and signed contract are not received, we cannot guarantee availability.

• Non-Refundable Deposits: All deposits are non-refundable. Payments made are considered final, and no refunds will be issued for any reason, including event cancellations or changes in circumstances.

2. CANCELLATION POLICY

• Cancellations within 14 Days of Event: If you cancel within 14 days of the event, 100% of the total payment is non-refundable and cannot be used as a credit for future events.

• Cancellations More than 14 Days from Event: If you cancel more than 14 days before the event, the deposit may be applied as a credit towards a future event within 6 months of the original event date. This credit is non-transferable and must be used within the stated period.

• No-Show or Event Postponements: No refunds will be given if the event is postponed or rescheduled. You will need to rebook for a future date, subject to availability.

3. DESIGN CHANGES AND ADDITIONAL FEES

• Changes to Event Design: Any changes to the original design, scope, or details of the event may result in additional fees. These changes must be communicated at least 72 hours before the event. Any late changes may not be possible, and we reserve the right to charge for alterations.

• Additional Fees: If additional services or products are requested after the original agreement, they will be billed accordingly.

4. WEATHER POLICY (Outdoor Events)

• Weather Impact: For outdoor events, weather conditions can significantly affect balloon decor. We are not responsible for any weather-related damage or deterioration of the balloons or decor, including but not limited to rain, wind, or extreme temperatures.

• Back-Up Plan: We highly recommend having an indoor backup location or a contingency plan in case of unfavorable weather conditions. No refunds will be given for weather-related issues, including canceled outdoor events.

• Safety Considerations: If weather conditions are unsafe for setup, we will discuss options with you on the day of the event, but we cannot guarantee the integrity or longevity of outdoor installations in inclement weather.

5. INSTALLATION AND SETUP

• Setup Time: For backdrops and decor rentals, we require a minimum of 2 hours for setup before the event begins. Larger installations may require additional time, which will be discussed and agreed upon on a case-by-case basis.

• Venue Access: Timely access to the venue is required for setup. If access is delayed, we may not be able to complete the setup in time, and no refunds will be issued.

• Pickup Times: Most rentals will be picked up within 30 minutes of the event conclusion or the next business day if the venue allows. Please ensure the venue allows for timely access after the event.

• Late Pickups: If retrieval is delayed due to customer or venue issues, additional fees may apply.

6. RENTAL TERMS

• Ownership of Rentals: All backdrops, props, and rental decor provided by KELLBELL+CO remain the property of KELLBELL+CO and are provided on a temporary basis for the duration of the event. These items must be returned in their original condition.

• Damage to Rentals: The customer is responsible for the full cost of replacement or repair of any damaged or lost rental items, including but not limited to props, backdrops, and decor. Customers will be billed for the replacement cost of any items not returned in satisfactory condition.

7. LIABILITY AND SAFETY

• Helium Balloons: Helium balloons should not be inhaled under any circumstances. Inhalation of helium can be dangerous and is prohibited. Customers are responsible for ensuring that children and guests do not inhale helium. KELLBELL+CO is not responsible for any injury or harm resulting from improper handling of helium balloons.

• Choking Hazard: Latex balloons pose a choking hazard to young children. Customers are responsible for ensuring that children do not play with or pop latex balloons at the event. KELLBELL+CO is not liable for any injuries resulting from the use of latex balloons.

• Damage to Property: The customer is independently responsible for any balloons or decor that may pop and cause damage to their venue, home, pool equipment, or any other property. KELLBELL+CO will not be held responsible for damage to the venue or location as a result of balloon installation, popping, or other unforeseen issues.

8. EVENT VENUE AND ACCESS

• Access to Venue: Customers must ensure proper access to the venue for installation and retrieval of rental items. If the venue does not allow us to access the space or retrieve the items after the event, the customer will be held responsible for full replacement costs of any items not retrieved.

• Venue Liability: The customer agrees to indemnify and hold harmless KELLBELL+CO for any damage or injury to persons or property caused by the use of our services, decor, or products at the event.

9. ADDITIONAL TERMS AND CONDITIONS

• Right to Refuse Service: KELLBELL+CO reserves the right to refuse service if any of the above terms and conditions are not met, or if the event location poses risks that cannot be mitigated.

• Unforeseen Circumstances: In the event of a natural disaster, emergency, or other unforeseen circumstances that prevent us from fulfilling our contractual obligations, we will work with you to reschedule or provide alternate solutions. However, KELLBELL+CO is not liable for any damages incurred due to such circumstances.

By booking services with KELLBELL+CO, you acknowledge and agree to these Terms and Conditions. If you have any questions or need further clarification, please don’t hesitate to reach out!